Network/Devices
My IP address is changing.
If you or your ISP provider is changing your Static or Gateway IP address please contact Polaris Support because there are several steps that need to be taken BEFORE any changes are made. Schedule the change over between Polaris and ISP because Polaris will have to input the new information into...
Replacing ISP router
In the event your ISP router has died or being replaced by your provider, if no IP information is being changed, there is only 1 critical step to this process. Please have your ISP technician place the new router in BRIDGE MODE/PASS THROUGH MODE. If a technician is on site, please contact Polaris...
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
How to Properly Reboot a Juniper SRX Firewall
Hold the power button on the front left of the box till all of the lights have turned off. It will it takes a few seconds to turn off. Wait 30 secs while its off before you turn back on by pressing the same button. NEVER UNPLUG THE JUNIPER SRX FIREWALL TO REBOOT!!
Firewall
My IP address is changing.
If you or your ISP provider is changing your Static or Gateway IP address please contact Polaris Support because there are several steps that need to be taken BEFORE any changes are made. Schedule the change over between Polaris and ISP because Polaris will have to input the new information into...
How to Properly Reboot a Juniper SRX Firewall
Hold the power button on the front left of the box till all of the lights have turned off. It will it takes a few seconds to turn off. Wait 30 secs while its off before you turn back on by pressing the same button. NEVER UNPLUG THE JUNIPER SRX FIREWALL TO REBOOT!!
Recover Primary Image from Backup Image on SRX300
Recovering a Primary Image from the Backup Image on an SRX300 Use the following directions when you log onto the SRX and get the following message:Go To CLI>cli>request system snapshot slice alternateFormatting alternate root (/dev/da0s2a)...Copying ‘/dev/da0s1a’ to ‘/dev/da0s2a’….The following f...
Recover Root Password on SRX300
Recovering the Root Password on an SRX 300 What you will need: Laptop – Windows 10 or 11 with Internet access (without the SRX300 in production) SRX 300 Console Cable (USB to USB2) Juniper Communications Port Driver – press <CTRL> and click the link below to install. https://www.silabs....