Helpdesk 101
Getting started with our helpdesk software
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, the time of day, and the scope of the issue, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.Polaris Service Level subscriptio...
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
How to enter a support call and new feature update
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