Helpdesk 101
Getting started with our helpdesk software
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
How to enter a support call and new feature update
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I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, the time of day, and the scope of the issue, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.Polaris Service Level subscriptio...