Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, the time of day, and the scope of the issue, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
Polaris Service Level subscriptions determine how and when your support ticket will be addressed.
Platinum level customers received 1st priority followed by Gold level and finally Bronze level.